Help & Questions
How Can We Help You?
At Titan Watch AI, we want your experience to be as smooth and secure as possible. Below you'll find answers to the most common questions our customers ask. If you don't find what you're looking for, don't hesitate to reach out to our support team.
General Questions
What is Titan Watch AI?
Titan Watch AI is a premium provider of AI-powered CCTV cameras and security systems. Our products combine high-resolution surveillance hardware with intelligent software to deliver real-time threat detection, smart alerts, and 24/7 protection for homes and businesses.
Who are your products designed for?
Our security solutions are designed for homeowners, small businesses, retail stores, warehouses, and large commercial properties. Whether you need to secure a single entrance or an entire facility, we have a scalable solution for you.
Do I need technical knowledge to set up the system?
No. Our cameras and systems are designed for easy plug-and-play installation. Each product comes with a detailed setup guide, and our support team is always available to assist you through the process.
AI & Technology
How does the AI in your cameras work?
Our cameras use advanced machine learning algorithms to analyze live video feeds in real time. The AI can distinguish between routine activity (like a car passing by) and genuine security threats (like an unknown person loitering near your property). When a threat is detected, you receive an instant notification on your phone or device.
Can the AI recognize faces and license plates?
Yes. Our premium camera models include facial recognition and license plate detection capabilities. You can create whitelists of known individuals or vehicles, and receive alerts only when unknown ones are detected.
Does the AI improve over time?
Absolutely. Our AI systems are designed to learn your environment over time, reducing false alarms and improving detection accuracy the longer the system is in use.
Is my data safe?
Yes. We take data privacy very seriously. All footage is encrypted and stored securely. We do not sell or share your data with third parties. You are always in full control of your recordings.
Orders & Shipping
How long does shipping take?
Standard shipping typically takes 5–10 business days depending on your location. Expedited shipping options are available at checkout. You will receive a tracking number as soon as your order is dispatched.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Can I track my order?
Yes. Once your order has been shipped, you will receive an email with your tracking number and a link to monitor your delivery in real time.
Returns & Warranty
What is your return policy?
We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Please visit our Return Policy page for full details.
Do your products come with a warranty?
Yes. All Titan Watch AI products come with a minimum 12-month manufacturer's warranty covering defects in materials and workmanship. Extended warranty options may be available for select products.
What if my product arrives damaged?
If your product arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund as quickly as possible.
Support
How can I contact your support team?
You can reach our support team by email at support@titanwatchai.com. We aim to respond to all inquiries within 24 hours on business days.
Do you offer installation support?
Yes. Our team can guide you through the installation process remotely. For larger commercial installations, we can also connect you with certified local installers in your area.
Where can I find manuals and setup guides?
All product manuals and setup guides are included in the product packaging. Digital versions are also available on each product page on our website.